Shipping policy
Most items will be shipped to you within 48 hours. Many of Chloe Cole Pet Couture items are made to order and are shipped to you directly from the designer. For this reason, please allow 2 to 4 weeks for delivery on custom orders.
We do not fill custom orders if you use the SHOP App. Please purchase your item through the ChloeCole.com website.
Only in-stock or ready to ship items can be purchased using the SHOP app. We will notify you if an item is a custom order.
Any items that are currently in stock will be shipped within 24 hours. The preferred carriers of Chloe Cole are FedEx, UPS and USPS Priority Mail. Tracking numbers are available. If you do not see a tracking number, please call us at (209) 788-9663 or email . You may also send a text. Please note, you will not receive a tracking number for a custom item until it is ready to ship.
Oversized items, like large beds or stairs, may have additional shipping fees. We will always try to keep shipping costs low, but with rising costs, it isn't always possible.
$9.50 Flat Rate Shipping
Some clearance items ship free. If you are charged shipping on a free-ship item, we will refund the shipping amount.
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At this time, Chloe Cole Pet Couture ships merchandise only to locations within the continental United States and not to international locations. Chloe Cole Pet Couture does not ship to Puerto Rico, Guam or the US Virgin Islands. We ship some items to Alaska or Hawaii. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
IF YOU HAVE A QUESTION BEFORE PLACING AN ORDER, YOU MAY ALSO CONTACT US HERE. WE WILL BE HAPPY TO ASSIST YOU.
CUSTOMER SERVICE HOURS
We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us during our customer service hours. We will respond as soon as possible.
Customer Service Phone Hours: 10:00 a.m. to 6:00 p.m. Monday – Saturday.
Please leave a message and we will return your call.
*All returns must be approved. Please contact us at 209-788-9663.