Terms Of Services

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Copyright

Welcome To Our Online Pet Boutique!

All content appearing on this web site is the property of Chloe Cole Pet Couture

www.chloecole.com

As a user, you are authorized only to view, copy and print documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2025 Chloe Cole Pet Couture. All rights reserved.

Trademarks

Welcome To Our Online Pet Boutique! All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Chloe Cole Pet Couture. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Chloe Cole Pet Couture or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Chloe Cole Pet Couture and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Chloe Cole Pet Couture believes that customer conduct violates applicable law or is harmful to the interests of Chloe Cole Pet Couture and its subsidiaries.

Consumer Agreement

Custom Orders / Availability

Please note that some of our designs are custom-made. This means that the item was created specifically for your pet based on the size information you have provided to us. For this reason, custom orders may not be exchanged, returned, or refunded. We will contact you about any custom order to assist you in choosing the right size or color. You may contact us by email.

Designer Ready Wear Clothing

Each designer sizes a little differently. There is a size chart or link on each product page to that manufacturers sizing information. Feel free to contact us by emailwith any sizing questions and if we do not know the answer, we will contact the designer to get that information.

Availability /Order Processing Time

We do not keep stock on all sizes of available items. If an item is in stock, we will ship your order within 24 hours. Other times orders may need to be shipped directly from the designer. Most items will ship within 2 to 4 days. Custom orders ship after the item is completed for you. We will email you with updates about your custom order. During holiday seasons, the processing time can be slightly longer. Some orders may ship separately but you will only be charged one shipping fee. Custom orders may take 2 to 4 weeks to ship.

If you have, any questions feel free to contact us prior to ordering by email. Please allow 24 to 48 hours to respond to your request.

Shipping Policy

Many of Chloe Cole items are shipped to you directly from the designer. For this reason, please allow 1 to 2 weeks for delivery. Any items that are currently in stock will be shipped immediately.

Most items will be shipped to you within 48 hours. Many of Chloe Cole Pet Couture items are made to order and are shipped to you directly from the designer. For this reason, please allow 2 to 4 weeks for delivery. Any items that are currently in stock will be shipped within 24 hours. The preferred carriers of Chloe Cole are FedEx, UPS and USPS Priority Mail. Tracking numbers are available upon request. For tracking information, please call us at (209) 788-9663 or by email.

At this time, CHLOE COLE PET COUTURE ships merchandise only to locations within the continental United States and not to international locations. CHLOE COLE PET COUTURE does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Insurance is available on most items.

Legal Terms and Conditions

All web site design, text, graphics, logos, button icons, and images are Copyright © of Chloe Cole Pet Couture. All content appearing on this web site is the property of Chloe Cole Pet Couture www.chloecole.com Copyright © 2009-2015 Chloe Cole Pet Couture. All rights reserved.

Shipping & Delivery

If your total is between: Shipping Is:

$0.01 USD to $25.00 USD $9.00 USD

$25.00 USD to $50.00 USD $9.00 USD

$50.00 USD to $94.99 USD $9.00 USD

$98.00 and over Free Shipping Promotion

At this time, Chloe Cole Pet Couture ships merchandise only to locations within the continental United States and not to international locations. Chloe Cole Pet Couture does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Insurance may be available for an additional fee.

* Chloe Cole Pet Couture may ship to Alaska, Hawaii upon request for a select group of products. Contact us for questions. There may be additional fees for large or heavy items.

If you have a question before placing an order, you may also email us. We will be happy to assist you.

Sales Tax

Chloe Cole Pet Couture charges sales tax for merchandise ordered on this Web site based on the applicable CA. state sales tax rate and the location to which the order is being shipped.

Prices and Tax

All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in California are subject to applicable sales tax.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Chloe Cole Pet Couture makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Chloe Cole Pet Couture specifically disclaims all warranties, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, and noninfringement with respect to these web pages and content. In no event will Chloe Cole Pet Couture be liable for any special, indirect, incidental or consequential damages even if company has been advised of the possibility of such damages.

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Chloe Cole Pet Couture.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Chloe Cole Pet Couture is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Chloe Cole Pet Couture.

The inclusion of material on this server does not imply any endorsement by Chloe Cole Pet Couture, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Chloe Cole Pet Couture tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Returns

We guarantee your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for merchandise exchange or store credit. Store credits and returns will not include the shipping and handling costs.

Custom orders may not be returned, but we offer assistance with each custom order. We will contact you before processing your custom order. If you have any questions before placing any order, you may contact us to help you choose the correct size. Email us. We will be happy to assist you. You may also fill out the contact form by clicking here, and we will get in touch with you. You can also contact us by chat that you will find in the lower right hand corner of the website.

Please call 209-788-9663 for a return merchandise authorization number. You may also email us for a return merchandise authorization number.

Non-returnable "Custom" and "Special Order" items cannot be exchanged or returned. Please note details within each item's description. One exchange per item is permitted on non-custom orders. Second and subsequent exchanges will incur a $5 charge per item. Order add-ons cannot be accepted and will need to be placed separately if the original order has been processed.

Policy: Our policy is in place to protect all pets.

Items must be in original sellable condition and have all original tags and packaging.
Items must be clean and have no pet hair.
Items returned within 7 days of purchase may be refunded via store credit or the original payment method.
Items returned in new condition after 7 days will be refunded with a store credit only.
Food, treats, supplements, shoes and custom orders are non-refundable.
Some holiday items, treats or customized orders cannot be returned.

If you have a question before placing an order, you may also email us. We will be happy to assist you.

Store Hours

We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us during our customer service hours. We will respond as soon as possible.

Email: help

Telephone number: 209-788-9663

Customer Service Phone Hours: 10:00 a.m. to 6:00 p.m. Monday - Saturday.

Please leave a message and we will return your call.

Miscellaneous

The Terms and Conditions constitute the entire agreement between you and Chloe Cole Pet Couture with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Chloe Cole Pet Couture with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Chloe Cole Pet Couture. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Void Where Prohibited

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Chloe Cole Pet Couture and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law

In the event of litigation both parties agree that the Law of the State of business registration of Chloe Cole Pet Couture shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

Additional Terms of Service

OVERVIEW

This website is operated by Chloe Cole Pet Couture . Throughout the site, the terms “we”, “us” and “our” refer to Chloe Cole Pet Couture . Chloe Cole Pet Couture offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

Welcome To Our Online Pet Boutique! All content appearing on this web site is the property of Chloe Cole Pet Couture www.chloecole.com Copyright © 2018 Chloe Cole Pet Couture. All rights reserved.
As a user, you are authorized only to view, copy and print documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2025 Chloe Cole Pet Couture. All rights reserved.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Chloe Cole Pet Couture. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Chloe Cole Pet Couture or any third party, except as expressly granted herein.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Chloe Cole Pet Couture , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Chloe Cole Pet Couture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Chloe Cole, 1256W Lathrop Rd. #150, Manteca CA 95336, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@chloecole.com. Telephone number: 209-788-9663 . Customer Service Phone Hours: 10:00 a.m. to 6:00 p.m. Monday - Saturday. Please leave a message and we will return your call.

ADDITIONAL INFORMATION

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Chloe Cole Pet Couture and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Chloe Cole Pet Couture believes that customer conduct violates applicable law or is harmful to the interests of Chloe Cole Pet Couture and its subsidiaries.

Consumer Agreement
Custom Orders / Availability
Please note that some of our designs are custom-made. This means that the item was created specifically for your pet based on the size information you have provided to us. For this reason, custom orders may not be exchanged, returned, or refunded. We will contact you about any custom order to assist you in choosing the right size or color. You may contact us by email.

Designer Ready Wear Clothing
Each designer sizes a little differently. There is a size chart or link on each product page to that manufacturers sizing information. Feel free to contact us with any sizing questions and if we do not know the answer, we will contact the designer to get that information.

Availability /Order Processing Time
We do not keep stock on all sizes of available items. If an item is in stock, we will ship your order within 24 hours. Other times orders may need to be shipped directly from the designer. Most items will ship within 2 to 4 days. Custom orders ship after the item is completed for you. We will email you with updates about your custom order. During holiday seasons, the processing time can be slightly longer. Some orders may ship separately but you will only be charged one shipping fee. Custom orders may take 2 to 4 weeks to ship.

If you have, any questions feel free to contact us prior to ordering by email. Please allow 24 to 48 hours to respond to your request.

Shipping Policy
Many of Chloe Cole items are shipped to you directly from the designer. For this reason, please allow 1 to 2 weeks for delivery. Any items that are currently in stock will be shipped immediately.

Most items will be shipped to you within 48 hours. Many of Chloe Cole Pet Couture items are made to order and are shipped to you directly from the designer. For this reason, please allow 2 to 4 weeks for delivery. Any items that are currently in stock will be shipped within 24 hours. The preferred carriers of Chloe Cole are FedEx, UPS and USPS Priority Mail. Tracking numbers are included in your transaction or available upon request. For tracking information, please contact us.

Legal Terms and Conditions
All web site design, text, graphics, logos, button icons, and images are Copyright © of Chloe Cole Pet Couture. All content appearing on this web site is the property of Chloe Cole Pet Couture www.chloecole.com Copyright ©2023 Chloe Cole Pet Couture. All rights reserved.

Shipping & Delivery
If your total is between: Shipping Is:

Shipping is a flat rate of $9.50

If you have a question before placing an order, you may also emailus. We will be happy to assist you.

Sales Tax
Chloe Cole Pet Couture charges sales tax for merchandise ordered on this Web site based on the applicable CA. state sales tax rate and the location to which the order is being shipped.

Prices and Tax
All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in California are subject to applicable sales tax.

Warranties
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Chloe Cole Pet Couture makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Chloe Cole Pet Couture specifically disclaims all warranties, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, and noninfringement with respect to these web pages and content. In no event will Chloe Cole Pet Couture be liable for any special, indirect, incidental or consequential damages even if company has been advised of the possibility of such damages.

Returns
We guarantee your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for merchandise exchange or store credit. Store Credits will not include the shipping and handling costs. Custom orders may not be returned, but we offer assistance with each custom order. We will contact you before processing your custom order. Please visit our Returns & Cancellation Page to view the entire Return & Cancellation Policy..

Store Hours
We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us during our customer service hours. We will respond as soon as possible.

Miscellaneous
The Terms and Conditions constitute the entire agreement between you and Chloe Cole Pet Couture with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Chloe Cole Pet Couture with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Chloe Cole Pet Couture. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Void Where Prohibited
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Chloe Cole Pet Couture and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law
In the event of litigation both parties agree that the Law of the State of business registration of Chloe Cole Pet Couture shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.